← All work
Kindred community software
Downsyndrome Community
One community platform for a Down syndrome family network spread across the country.
Downsyndrome Community is where families inspire and support one another to move past a new normal and create New Extraordinaries. Its aim is to change mindsets and redefine what Down syndrome means for their children and their families. That work lived in email threads, shared drives, and one-off calls. It was hard to join, hard to search, and easy to fall out of.
The challenge
- No shared home for members, resources, or discussion.
- New members had no clear way to get oriented and involved.
- Outreach and events depended on hand-maintained email lists.
Outcomes
- Members find each other, the resources, and what is happening next in one place.
- Onboarding is self-serve instead of a manual introduction every time.
- Outreach reaches the right groups without anyone maintaining a list by hand.
Specific metrics to be added with client sign-off.
What we built
- Deployed Kindred as the network's platform, branded to Downsyndrome Community.
- Built member onboarding, a resource library, and group spaces for focused work.
- Set up events with RSVPs and targeted announcements with an email fallback.
- Wrote moderation playbooks and trained non-technical staff to run it.
Key screen
A closer look
Community home
Member directory
Events calendar
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